I just tried to access my STPay account but still not able to login into it. The worst case is my IP was blocked after it show that i had entered wrong username/password. Well I believed I did not change my password at all. Previously it also happen and show exactly like this and after I request “lost password”, I was able to enter my account but unfortunately, it again show that I needed to contact them because of their recent security upgrade. So then I emailed them and provide my IP address as requested but then I did not get any replied.

So I decided once again to login into my account with the “lost password” they sent me earlier. Surprisingly, it was not correct and this time my access to the site was blocked. So then I quickly contact them and shortly I received a reply as followed:

Thank you for your email and we know that you are concerned regarding your SolidTrust Pay account.

Our programmer has isolated the problem and is rebuilding all the database passwords. This will take some time and you may find yourself “not listed” while the rebuild is being done. We expect everything to be completed within 6 hours.

When completed, everyone should be able to login using the login passwords they had previously. If you receive a Blocked IP message, please copy the IP address that shows on the Blocked Access screen, and we’ll remove the block as fast as we can.  If you are unsure of your password, just click on the Forgot Password link and it will be emailed to your registered email address.

If you do not receive your email with your info, just send us a support ticket through the Contact Link found at the bottom of any SolidTrust Pay page.  We will look up your info and send it to you.

We will do our best to answer emails and keep everyone informed.

Your continued support is much appreciated.

SolidTrust Pay Customer Support Department

Well, I hope it will getting better soon!